FAQs

 

Q: Can I trust Dirty Girls Housekeeping?
A: DGHK is licensed, bonded, and insured. We have recommendations you can view here. We conduct thorough background checks on our employees and provide safety staff at all sessions as well, to ensure the security of all parties. Our housekeepers value our clients and take conscientious care of your home because it is your sanctuary.

Q: Is this a sex, escort, or massage service?
A: Absolutely not! This is a professional cleaning service with a niche. Your topless housekeeper is there to clean. We have a strict no touch/no sex policy that must be adhered to or services will be terminated immediately.

Q: I’m new to this. What should I expect before service begins?
A: Before we schedule a housekeeper for you, three things occur:

First, we run a criminal background check on all new customers. This is NOT a credit check and we are only looking for specific items: clients with recent violent crime convictions or any criminal history that is gender-based or sexual in nature will be declined for the safety of our staff. Most of our potential clients pass this easily, and the results are always confidential.

Second, our area manager or a representative will meet with you at your home to specifically assess your needs, including the services requested, scheduling, physical attribute requirements or requests you have for your housekeeper, and answering any questions you may have. This is called a home assessment, and we require a $25 fee for booking, which can be paid online or over the phone. The fee will be credited to your first booking of service

Third, payment must be received before scheduling is finalized. Once all three items have been completed, we can usually provide you with service immediately.

Generally, the turnaround time from first contact to a housekeeper at your door takes 2 to 3 days, but can take less time in many instances, and may take more depending on your availability.

Q: Are you going to sell or share any of my customer information?
A: No – we never would, because we despise that sort of thing, but we recognize that for a service like this, you would want your information kept confidential. We never, ever share the information our clients and potential clients provide. 

Q: OK, but are you going to put me on some sort of mailing list?
A: We do send occasional emails with our monthly or seasonal specials, our featured Dirty Girls, and other developments. If you don’t want it, we won’t send it, and we can remove your name if you change your mind. We do NOT send out mailings through the postal service – we don’t rule it out as we grow, but we would always get your consent to be added to the mailing list first. We understand that many of our clients don’t want their significant others, children, neighbors, mail carriers, et cetera to know about the service.

Q: Why do you charge a fee for the home assessment?
A: We do charge a $25 fee for the home assessment and we call it a “booking fee”. The $25 is credited to your first visit, so essentially you do have the fee returned to you. The fee is non-refundable if you choose to not use our service; however, if at any time within the next 60 days you choose to use the service, it can still be applied to the first visit.

*If for any reason, we determine that the home is unsafe for our housekeepers to work in, we will decline service and the booking fee is non-refundable. This happens extremely rarely.

Q: How much does it cost to clean my home?
A: Our housekeeping services are based on an hourly rate; please see our Pricing page for specifics. Prices vary depending on the service requested, attire of the housekeeper, and your location. Specialty add-on services are available, and we may adjust your pricing at our discretion based on the condition and size of your home. Do keep in mind that this is a “niche” novelty cleaning service and we are more costly than a standard housekeeping service.

Q: What are your payment terms?
A: We accept credit cards only and can accept them online via PayPal, over the phone, or in some cases in person. All sessions are prepaid and are non-refundable unless cancelled at least 48 hours in advance, or in the event that the session has to be cancelled due to a conflict at our company.

Q: How is this going to show up on my credit card statement?
A: Excellent question. We have a parent company with a much more benign name, and the credit card or bank statement will always list the transaction with our parent company’s name.

Q: What services are provided? Can I make certain requests?
A: Your housekeeper will clean and entertain. We will refuse any requests that may be demeaning, dangerous, and illegal. The housekeeper will be happy to mix a drink for you, bring you a sandwich, and in some cases may be comfortable activities such as dancing for you, but any activities that require touch are not permitted. As far as specific services we provide, there are a variety of cleaning services we provide (see the Our Services page for more details), including cooking and party bartending/serving.

Q: Can you text me pictures of your housekeepers?
A: The only photographs we can show you of our housekeepers are the pictures available on this website. Before all jobs, we do a client home assessment to ensure we are providing the best service possible for your needs, and at that time in most cases we can provide other clothed photographs of our housekeepers.

Q: Do I get to choose the housekeeper?
A: We do our best to send you a specific housekeeper if you choose, but it will be dependent on services requested, location, and time requested. When we cannot send the specific housekeeper you choose, we will match as closely as possible. It is best to give us two or three preferences, or allow us to match you.

Q: What should I do before a home cleaning service?
A: To make our services more efficient, please pick up clothing, shoes, and other household items prior to our visit.

Q: What time will you arrive?
A: If it is necessary for us to arrive at a specific time, we recommend that you request service at the beginning of the day, between 8 and 10 a.m. As we clean homes throughout the day, we often encounter delays in our arrivals to our next location, such as traffic or the need for additional assistance in a previous home. For service beyond our first job of the day, we provide a window of time for our arrival.

Q: I need to reschedule my housekeeping service. What do I need to do?
A: Please let us know at least 48 hours before your regularly scheduled appointment. Provide a more convenient cleaning time, and we will do our best to accommodate your scheduling needs.

Q: How many people can be present during the service?
A: We will allow up to four people in the home at the time of service, BUT we MUST know how many will be present prior to the appointment. All additional people in the home must undergo the same criminal background check as the main client, and there will be an extra fee per person. If we arrive to a home and find people there that have not been pre-approved, we will terminate the session without refund.

Q: What should I expect during service?
A: Your housekeeper and a member of our safety staff will arrive at your home or office wearing everyday clothing. Safety staff will enter the home first to assess security and then escort the housekeeper into the home. Your housekeeper will change clothing in the privacy of a bathroom or bedroom. Your housekeeper has a checklist of standard household cleaning to complete as well as an addendum with any extra services you may have requested. She will be happy to answer any of your questions.

Safety staff will typically not be in the home during service but this is dependent upon features of the location. In the event that staff does stay in the home during service, they will not remain in the room with the housekeeper and client.

Q: How should I behave during my appointment?
A: This is your time to relax and enjoy some down time in your busy schedule. Special requests related to cleaning that are not demeaning, dangerous, or illegal are permitted. Clients may not be under the influence of drugs or alcohol. Violation will terminate the appointment and/or your ongoing contract with no refund for prepaid services. If you respect your housekeeper, you will have a memorable experience.

Q: What about safety?
A: The safety of our staff as well as our clients is our top priority. Both staff and clients undergo criminal background checks. Safety staff accompanies housekeepers to all jobs, and may remain in the home (in an adjoining room) or immediately outside the home in the driveway. Safety staff checks in with the home office upon arrival and end of session; safety staff and housekeepers check in with one another every 20 minutes during the job. Housekeepers are also encouraged to carry a GPS-enabled personal security device that connects to 911 at the push of a button. Both clients and staff are encouraged to call the office at any time during a job to address any safety concerns.

Q: Can I take pictures or video?
A: Under no circumstances are photography or filmography acceptable. Violations will result in immediate termination of the session and/or ongoing contract, with no refund for prepaid services provided.

Q: If there is a problem, who do I call?
A: If there is a problem at time of service, please let safety staff know so that it can be resolved immediately. With any questions or concerns outside of time of service, please contact office staff at dirtygirlshousekeeping@gmail.com or by calling (866) 409-1626.

Q: Is tipping permitted?
A: We welcome and encourage tipping your housekeeper for a job well done. Tips are not shared with DGHK.